Every employee belongs.

Most EAPs offer general counselling with whoever is available. Our psychologists and counsellors specialise in minority stress, discrimination, identity and belonging. Employees choose their therapist through Match me, so they get someone who understands their life from the first session.

All employees covered by your agreement, plus their immediate family members, including partners, parents and children. We can also extend cover to contractors or volunteers if you want. It isn't limited to LGBTQIA+ employees: everyone in your workplace can use it.

Through your dedicated partner portal. Employees complete a short Match me questionnaire or choose a therapist directly, have a free discovery call, then book online. There's no HR referral or manager approval needed. Managers can also suggest the service to someone they're concerned about.

We have no waitlists. Most employees see a therapist within 36 hours of booking. Urgent and after-hours support is available when it's included in your program.

Yes. We never tell you who uses the service or what they discuss. You receive de-identified reports on usage, trends and the main issues employees are seeking help with, grouped so no individual can be identified. The only exceptions are the usual legal and ethical limits, such as a serious risk to someone's safety.

You choose the number of sessions per employee when we design your program. Sessions are short-term and focused on what the employee needs. If someone needs longer support, they can continue with the same therapist privately and may be eligible for a Medicare rebate with a Mental Health Treatment Plan.

Yes. Our psychologists are registered with AHPRA, and our counsellors and psychotherapists are accredited with PACFA or ACA. All complete ongoing professional development and clinical supervision, and many bring lived experience as members of minority communities.

We provide critical incident and trauma response on-site or online, including group debriefs and one-on-one follow-up for affected employees. Managers get guidance on supporting their team in the days after. Unboxed Pride is not a crisis line. Anyone in immediate danger should call 000.

Yes. Many organisations keep their existing EAP and add Unboxed Pride as a specialist provider for employees from minority communities. We can work alongside your current provider and share referral pathways.

Under WHS laws, employers must manage psychosocial risks such as bullying, harassment and poor support. An inclusive EAP is one practical control that supports early intervention and recovery. Our reporting, training and manager support can also help inform your wider risk management plan.

Every program includes launch and awareness sessions, promotional materials and a partner portal you can share on your intranet. Our Unboxed Ambassador program trains volunteer employees as peer supporters, which helps more people feel comfortable reaching out.

Yes. We work with small businesses, large corporates, government, universities and not-for-profits. Sessions are available face to face or online, so we can support teams anywhere in Australia.

There are three options: a full EAP for all employees, a specialist service alongside your current EAP, or an employee benefit where you cover setup and employees pay discounted session fees. Each can be a flexible package or a retainer plus sessions. We provide a clear quote after understanding your needs.

Send an enquiry through our Contact Us page. We'll arrange a discovery call to understand your workforce and goals, then send a tailored proposal. Once agreed, we set up your partner portal, run a launch session for employees, and your program is live.