How can we help?

An online psychology practice for LGBTQIA+ people across Australia. Every psychologist on our team is LGBTQIA+ affirming, and many are part of the community themselves.

Anyone in Australia aged 16 and over. We welcome LGBTQIA+ people, their partners, and the families and friends who support them.

Take our 2-minute Get matched quiz, or browse our psychologists. You can book a free 15-minute call with anyone before committing.

We're a good fit if you'd like practical, evidence-based support from an affirming psychologist. Online therapy may not suit you if you:

• are in crisis or at immediate risk of harm (see Crisis support)
• need inpatient or intensive psychiatric care
• need therapy as part of a court order
• don't have a private space and reliable internet

Not sure? Book a free call and we'll help you work it out.

Sessions are 50 minutes by secure video. You'll need a phone, tablet or computer, a stable internet connection, and a private space anywhere in Australia.

Find a quiet, private spot, use headphones if you can, and check your connection. Feeling nervous is completely normal. Your psychologist's first goal is to help you feel safe.

Anxiety, depression, stress and burnout, coming out, gender identity, relationships, grief, trauma, self-esteem, alcohol and drugs, and more. Open All Services in the menu to see every topic.

Yes. Every psychologist is registered with the Psychology Board of Australia through AHPRA and based in Australia.

Both are fully registered and highly trained. A Clinical Psychologist has completed additional postgraduate study and supervised training in clinical psychology, which means a higher Medicare rebate.

Yes. See Couples therapy for how it works and pricing.

Research shows online therapy works as well as in-person for most concerns, with the added comfort of being at home.

Your first 15-minute call is free. See Pricing for more.

Your first session is paid when you book. After that, you're charged after each session. With a valid referral and plan, your Medicare rebate lands in 2 to 5 business days.

It depends on your policy, so check with your fund. You can't claim Medicare and private health for the same session.

Visa, Mastercard, Apple Pay and Google Pay.

Yes. Card details are encrypted and tokenised, and never stored on our website.

Call us on (02) 6190 9200 or email hello@unboxedpride.com.au and we'll sort it out.

A plan your GP writes that lets you claim Medicare rebates for up to 10 psychology sessions a calendar year: 6 on your first referral, then 4 more after a GP review.

Get a referral and plan from your GP, book your session, then upload them using the secure form we email you, or email them to hello@unboxedpride.com.au. We claim the rebate for you. See Medicare for the full steps.

You can still book. Pay the full fee for now, and your rebates start from the session after we receive your plan.

• More than 48 hours' notice: no fee
• 24 to 48 hours: 50% of the full fee
• Less than 24 hours: 75% of the full fee
• No-show: full fee

We can waive fees in exceptional circumstances. Full details are in our Terms of Service.

Through your online account, or by emailing hello@unboxedpride.com.au or calling (02) 6190 9200. Within 48 hours of your session, please call or email.

Yes, in your sessions. We do need some details on file by law, and these are kept secure.

Yes. We never share your information without your consent, except where the law requires it to keep someone safe. Sessions run on an encrypted platform. See our Privacy policy.